Live Support Hours:
Monday - Friday (8:30am - 5pm CST)
Free iPod / iPhone Diagnosis
$0.01
FOLLOW THIS SIMPLE PROCESS
Fill out the the iPod/iPhone Diagnostic Form & Add the Free Diagnosis to your Cart. Complete the checkout process.
Print your UPS pre-paid shipping label immediately after
checkout & drop off your iPod/iPhone at any of the UPS Drop-Off
Locations. Find a UPS drop center >
iRepair Squad receives your iPod/iPhone & contacts you within 24 hours with a diagnosis & repair quote in your e-mail.
You then authorize or decline the repairs.
iRepair Squad repairs & ships back your iPod/iPhone within 24 hours of repair authorization.
Please answer the following questions regarding the condition of your iPod / iPhone:
(If you need help identifying your iPod model, CLICK HERE)
Model:
Does iTunes detect your iPod / iPhone?
YesNoSometimes
Does your computer detect your iPod / iPhone?
YesNoSometimes
Does it turn on?
YesNoSometimes
Have you dropped it?
YesNoSometimes
Can you perform a successful restore?
YesNoSometimes
Stuck on Apple Logo?
YesNoSometimes
Does the music skip?
YesNoSometimes
Does it freeze after playing for a while?
YesNoSometimes
Does it get hot?
YesNoSometimes
Does the battery take & hold a good charge?
YesNoSometimes
Does the hold switch work?
YesNoSometimes
Does the headphone jack work?
YesNoSometimes
Do you use any 3rd party accessories such as docking stations, car chargers, adapters, etc?
YesNoSometimes
Does the click wheel work?
YesNoSometimes
Do you get a battery icon error?
YesNoSometimes
Sad iPod icon?
YesNoSometimes
! folder icon?
YesNoSometimes
Do you hear a click whir when you power it on?
YesNoSometimes
Have you had water damage?
YesNo
Your iPod may or may not retain the music during the diagnostic/repair process. If your iPod needs to be restored to factory settings, you will need to have your music backed up in iTunes or elsewhere. If this is not possible for you, our Music/Data Recovery Service might be helpful. This service is not guaranteed because sometimes the damages to an iPod are too extensive, however if we aren’t able to recover your music, you will not be billed for it. Would you like us to backup the data on your iPod/iPhone? ($39.99 for first 8.5 GB DVD, $4 per additional DVD)
YesNo
Make Your iPod Look & Perform Better Than New!
Install Brand New Faceplate ($19.99)
Install Extended Life Battery with Lifetime Warranty that lasts 30% longer than the original battery ($14.99)
If your iPod / iPhone is too costly to repair, would you be interested in hearing about refurbished units?
YesNo
Would you be interested in a salvage offer?
YesNo
* You will receive order status updates via e-mail from the moment we receive your diagnosis/repair order. These e-mails will provide you with all of the information & details needed in order to complete the repair process as quickly as possible. You will have 30 days to authorize or decline repairs from the date your repair quote is e-mailed to you. If you choose to decline repair, you will only be charged for return shipping & handling. Units left any longer than 30 days are considered abandoned and will be automatically recycled. I accept these terms & conditions:
Yes
* When packaging your iPod/iPhone, ONLY MAIL YOUR UNIT. DO NOT SEND ACCESSORIES OR ORIGINAL BOX.
Ok
* If sending in an iPhone, make sure to include your sim card as we cannot test the functionality properly without it.
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Free iPod / iPhone Diagnosis
